We want you to be satisfied with your purchase and offer the following simple return policies for your benefit. Non-Returnable Items: Due to safety, legal, and regulatory reasons, our return policy does not apply to the following items: firearms (including any serialized items ex. lower receivers) black-powder guns optics ammunition gunpowder primers Also, if a firearm is not picked up from the destination dealer, the customer is responsible for the return shipping charges and a 6% restocking fee. Firearms Lifetime Guarantee: Impact Guns offers a lifetime guarantee of firearms. We guarantee to replace or repair any defective firearm for the life of the original purchaser. For details, see our Lifetime Warranty Policy. Returnable Items: How do I start the return process? Log in to your www.impactguns.com account and locate and click on the “Request Return” link. An Impact Guns agent will review your request for a return and respond within two business days. As an alternate method, you can send an email to firstname.lastname@example.org . Please be sure to include your original order number and relevant contact information. When will I get my credit or return? Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability. Returns must be charged back to the original credit card used in the purchase. If this is not possible, we will refund you via check. What about damaged/incorrect items (not including non-returnable items listed above)? If you received a damaged, defective, or incorrect item, Impact Guns will ship you a replacement of the exact item upon receipt of the damaged or defective item. Impact Guns will send you a return shipping label for the return. What about return shipping costs? If an Impact Guns error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs. Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.